Trust & Safety
Refund Policy
Simple rule: billing should match the work, the scope should be clear, and refunds should be handled fairly.
Effective April 9, 2026.
Before a session starts
If a paid session is cancelled before support work begins, RogueTech may issue a full refund or reschedule, subject to any clearly stated scheduling terms.
If the request is not a good fit before work begins, the preferred path is to cancel or point you toward a better next step without charging for support that cannot be provided.
After work begins
If support time has started, refunds may be full, partial, or unavailable depending on the work performed, customer participation, and whether RogueTech failed to provide the scoped service.
Not every unresolved issue qualifies for a refund. Some account, warranty, billing, or platform decisions are outside a support session's control.
Scam and fraud cases
RogueTech cannot promise recovery of money lost to scams or unauthorized transactions.
When money has moved, the safest next step may involve your bank, payment provider, the company involved, or law enforcement.
How refunds are handled
Refunds should be processed through the original payment method when possible.
A clear internal note should record the reason, amount, date, and related support request.